Warranty claims and returns

  1. Damaged or defective product should be returned to the address of the company with a “return” annotation.
  2. After receiving the parcel and accepting the warranty claim the cost of the returned product is withdrawn. Each warranty claim is examined within 14 working days from the date of its receipt. Any faulty product will be exchanged for a product of full value. If an exchange is not possible, the shop will return the purchaser the equivalent price of the product and the shipment cost or offer a different product.
  3. The purchaser may withdraw from the contract and cancel the purchase for any reason within 14 days from the moment of delivery receipt, among others on the basis of ready-to-use withdrawal form. Returned product must be accompanied by a written statement of withdrawal. The shop guarantees repayment of the amount equal to the price of the goods to the customer within 10 working days by bank transfer on account specified by the buyer along with any fees, including delivery cost. Note, that if the purchaser selected other delivery method than the cheapest ordinary shipment method offered by the shop, only the cost of the cheapest ordinary delivery method will be returned.
  4. A customer is obliged to send the product fully intact as well as a receipt confirming the purchase of the product (a receipt or an invoice), and filled withdrawal form to the following address: PLT Group Warehouse Poland Franciszka Legackiego 7 26-600 Radom

WITHDRAWAL FORM (complete and return this form only if you wish to withdraw from the contract) – To [here the trader’s name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader] – I/We(*) hereby notify that I/we withdraw from the contract of sale of the following goods (*)/for the supply of the following goods (*)/ consisting in producing following goods (*)/ for the provision of the following service (*), – Ordered on (*)/received on (*), – Name of consumer(s), – Address of consumer(s), – Signature of consumer(s) (only if this form is notified on paper), – Date (*) Delete as appropriate